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FAQ

WHERE IS THE SERIAL NUMBER ON MY BIKE?

The serial number is located on the underside of the frame near the crank area. It will be a string of letters and numbers.


WHAT IS THE RIZER’S FRAME WARRANTY?

RIZER bike has a warranty that is specific to the type of bike. Please refer to our WARRANTY page.


MY BIKE IS MAKING UNUSUAL NOISE. WHAT SHOULD I DO?

The best is to bring your bike to experienced mechanic for fixing the sound with an in-person inspectionand further service.


WHAT SIZE OF THE BIKE SHOULD I BUY?

There are many factors when choosing the right size of the bicycle. The length of the arm, torso and leg plus fitness level and flexibility are very important factors in the size choosing process. Here you can find some choosing tips based on height, but these are only guidelines. Pls. consult a specialist to get a professional advice regarding your right size of the frame.


HOW DO THE BICYCLE PRODUCERS MEASURE THE BIKE?

Bicycles are generally measured vertically from the center of the bottom bracket (cylindrical tube that your cranks attached to) up to the top of the seat tube. For more information, check out our geometry page here.


CAN I REPAINT MY BIKE?

According to the RIZER warranty terms, the frames which have been repaired (e.g. welded or bonded), repainted, or had the original decals removed will void the warranty.

 DEEN